Hardware tags are used to be able to easily filter devices by attributes. User are able to add already available as well as custom tags to a device. For example, the tag Windows 10 will be applied to all devices that use Windows 10, if there is need to only have all devices that use Windows 10, the tag will help easily filter out any unwanted devices.

By installing the agent, some tags will be assigned automatically by the agent.

Feel free to order / group your hardware with custom tags. Tags can also be used for jobs, for example, to group a list of devices with a tag and create a job for that group.

User can see an overview of all tags under Assets - Tags and manually create new ones there aswell, by pressing the Add Tag button and naming the new tag.

Automatically, following tags will be assigned to each hardware:

e.g. Notebook, Desktop, Server

e.g. Windows10, Windows2016

For each of your sites a tag will be created automatically.

e.g. W10_1709, W10_1909, ...

If you assign the tag WEBSOCKET to a Windows Client (Desktop or Notebook), the Agent on the machine will use a Websocket connection for a faster response. Server Operating systems are using Websockets automatically. Websockets are also enabled by default for small customers with fewer than 10 devices.

In case of Websockets the agent is responding to jobs immediately (few seconds). Otherwise, you have to wait up to 15 minutes for a hardware to begin with a job.

NoWebsocket disables websockets.

For changes at the websocket behavior a service restart on the Windows machine is required. This can be done in Windows Service Manager or with a job / action "Agent restart"

With the tag DebugAgent requests between server and agent are logged and stored on the device.

This is a very simple solution for a base monitoring.

XEOX is checking the heartbeats of devices with the 24x7 tag. If an Agent isn't sending heartbeats for longer than a few minutes, an e-mail would be sent.

In case of network problems (e.g. firewall down, Internet Provider problem, ...) or a Hardware reboot after update no e-mail would be sent to prevent spamming you with useless e-mails.

To receive Alerts please subscribe to OTHER / Notification Mail for 24/7 Tag.