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Troubleshooting

Troubleshooting

Troubleshooting for problems that may arise

Last updated on September 4, 2025

File Sharing

If you want to download a file from the remote PC you have to allow https://*.remote.xeox.com to open pop-up windows. Normally you are automatically prompted by your browser, when you are downloading a file.

In the chance this is not the case, please checkout the help pages of you respective browser:

Chrome

Block or allow pop-ups in Chrome - Computer - Google Chrome Help
By default, Google Chrome blocks pop-ups from automatically showing up on your screen. When a pop-up is blocked, the address bar will be marked Pop-up blocked
Block or allow pop-ups in Chrome - Computer - Google Chrome Help
https://support.google.com/chrome/answer/95472

Firefox

Pop-up blocker settings, exceptions and troubleshooting | Firefox Help
Learn what pop-up windows are and what settings Firefox has for blocking or allowing them.
Pop-up blocker settings, exceptions and troubleshooting | Firefox Help
https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting

Safari

Allow or block pop-ups in Safari on Mac
In Safari on your Mac, allow or block pop-up windows from websites.
Allow or block pop-ups in Safari on Mac
https://support.apple.com/guide/safari/block-pop-ups-sfri40696

Clipboard

The clipboard usually syncs automatically between your PC and the remote one. Behavior depends on your browser. For the best experience, we recommend a Chromium-based browser (Chrome or Edge).

If automatic syncing doesn’t work, you can always use the clipboard menu from the toolbar, which lets you view and edit the remote PC’s clipboard directly:

Browser Compatibility Overview

Browser
Automatic Sync
Extra Setup Needed
Limitations / Notes
Chrome / Edge (Chromium-based)
✅ Yes
Grant one-time clipboard permission
Works seamlessly once permission is granted
Firefox
⚠️ Partial
Optional: enable dom.events.testing.asyncClipboard
Without setting: sync works only with keyboard shortcuts. Enabling the setting allows all websites to read your clipboard (security risk).
Safari
❌ No
None
Clipboard only syncs with manual confirmation from the user. Clipboard menu recommended.

Chromium-Based Browsers (Chrome, Edge, etc.)

  • When prompted, grant clipboard access permission.
  • This appears as a one-time notification at the top of your browser window.
  • Once permission is granted, your clipboard automatically syncs between local and remote systems for seamless copy-paste.
 
Notion image

Firefox

Clipboard syncing in Firefox works differently:

  • Clipboard updates are only synced automatically when using keyboard shortcuts (Ctrl+C / Ctrl+V).
  • Using right-click paste or similar methods will not sync your local clipboard.

Optional: Enable Chrome-like Behavior

⚠️ Warning: This allows all websites to automatically read your clipboard. Use with caution.

  1. Open Firefox Configuration
      • Type about:config in the address bar and press Enter.
  1. Search for Clipboard Settings
      • Type clipboard into the filter field.
  1. Modify the Setting
      • Locate dom.events.testing.asyncClipboard.
      • Double-click (or toggle) it to set the value to true.
 
Notion image

Safari

Safari does not support automatic clipboard syncing.

  • The clipboard only syncs when you manually confirm by clicking the Paste button, that is displayed by the Safari whenever there is an attempt to read your clipboard content.
  • For reliable results, use the clipboard menu in the toolbar.
 
Notion image
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